TERMS AND CONDITIONS

PRIVACY POLICY

 

TERMS AND CONDITIONS

CARE INSTRUCTIONS

  1. Under normal circumstances, dried flowers can be preserved for around 3 years. 

  2. Please keep the products in a dry area.

  3. Once the product gets wet or moldy, sweep it by dry brush or dry with hair dryer using low heat.

  4. Please keep the jewelry away from water and chemicals (such as perfume) to avoid oxidation.

  5. Oxidation will occur when the jewelry is used for a long time. The problem can be fixed by polishling with silver cloth. 

PRODUCTS/ COLOUR DIFFERENCE

  1. If certain seasonal flower types are not available at the moment, we will replace by other flower types with similar colours.

  2. Each flower is unique with possible differences in colour fastness after treatment. Those who have serious concerns on color differences shall consider before purchase.

RETURNS & EXCHANGES

  1. Free exchange only applicable for damaged products during transportation and only applicable within 7 days after finish order.

  2. Please keep the original package for exchange and NO exchange for used products.

  3. All risks in shipping the item(s) to us shall be borne by you. We shall not be responsible for any loss or damage to the item(s) which is being returned to us.

  4. Please note that an exchange is subject to stock availability and we reserve the right to do an exchange by way of an item (s) of a similar value.

  5. NO refund for all purchased products.

  6. We will process the exchange case with 14 days.

  7. LITLE’s's decisions on Returns are final.

 

DELIVERY POLICY

  1. All products are shipping form HONG KONG.

  2. Deliveries are made Monday through Friday and Saturday morning, expect Sunday and Public Holidays.

  3. We are committed to delivering your order at the soonest in compliance with the rules and regulations of the authorities at the delivery destination. Orders containing restricted materials might be denied delivery due to a location's regulatory restrictions. Please check with your local authorities on the relevant import regulations before placing an order.

  4. CANNOT change delivery address once the order has been processed. We will charge extra shipping fee, once the goods send back and delivery again.

  5. Please note that the expected delivery date/time is at our best approximation and might be affected by conditions such as shipping restrictions, security checks and stock availability.

  6. LITLE will process Orders for delivery in Hong Kong and in the following territories: Australia, Bahrain, Belgium*, Cambodia, Canada, China*, Denmark*, Finland*, France*, Germany*, Hong Kong, India, Indonesia, Israel, Italy*, Japan*, Kuwait, Macau, Malaysia, Mexico, Netherlands*, New Zealand, Norway*, Oman, Panama, Qatar, Philippines, Portugal*, Singapore, South Africa, South Korea, Spain*, Sri Lanka, Sweden*, Switzerland*, Taiwan, Thailand, United Kingdom*, United Arab Emirates, United States of America, Vietnam.

    *Logistics recognized area

 
 
 

PRIVACY POLICY

 

PROTECTING YOUR PRIVACY

  1. Protecting the privacy and security of our customers and site visitors is of utmost importance to LITLE. We appreciate and understand how important privacy is to you. If you have any questions about how we protect your privacy, contact us at litle.studio.hk@gmail.com

  2. We do not sell any of your personal information to any third party.

 

HOW WE COLLECT YOUR INFORMATION

  1. To the extent permissible under the applicable law(s), we may collect information about you when you:-

    Complete a service application form
    Register to use our Site
    Sign up for newsletters and other marketing content
    Interacting with us using social media

    We may collect information such as your name, address, e-mail address, telephone number, icon image and the country you are located.

  2. Providing your personal information to us is not mandatory. However, if you choose not to share this information with us you may not be able to make purchases from our Site and you are unlikely to receive optimal overall customer experience.

 

HOW WE USE YOUR INFORMATION

  1. We may use your information for the following reasons:-

    。To operate the Site, such as to:-
            To create and maintain your account;
            Communicate with you about your account with LITLE.
    。To provide services to you, such as to:-
            Process payments and refunds;
            Deliver your purchases;
            Handling returns;
            Provide customer service support to you, whether online or offline;
            Run surveys, competitions or promotions;
            To communicate with you, whether online or offline, and on any platform.
    To manage our business needs, such as testing our IT systems, research, data analysis, improving our Site, and developing new products and services.
    To prevent fraud and other malicious acts.
    To provide marketing to you about LITLE’s products, competitions, giveaways and surveys.
    To provide customised and personalised services to you, such as analysing and predicting your interests so as to customise your online experience including showing you things that interest you.
    To respond to your requests, such to contact you when you have submitted questions/inquiries to our Customer Service team.
    To create new and exciting features and products for our customers.
    To comply with regulatory requirements or obligations.
    To conduct investigations or take action in relation to any violation of our terms and conditions for Services.
    To conduct necessary due diligence, such as credit checks.
    To enforce our legal rights.
    Any other actions reasonably related to the above specified purposes.

  2. We also anonymise and aggregate personal information to ensure that you cannot be identified, and use it for data analysis and other legitimate purposes.

 

SEEING ADVERTS FOR ONLINE

  1. We engage in online advertising to update you on what we are up to and to help you view and find our products.

  2. We aim to show you our banners and ads that are relevant to you through a variety of digital marketing networks, ad exchanges and social media. We also use a range of advertising technologies like pixels, cookies and ad tags services.

  3. We will tailor banners and ads of interest to you, depending on how you use the Site (for example, your search history and the content you have previously read).

HOW TO CONTACT US

  1. If you:
    Have any questions or feedback about this notice;
    。Would like us to stop using your information; or
    。Want to exercise any of your rights as set out above, or make a complaint

    Please do not hesitate to contact us by email: litle.studio.hk@gmail.com